Order Information, Terms and Conditions

Orders are subject to terms and conditions listed below. We suggest you print a copy for your records.

How to Order

On line, using our Secure Shopping Cart (click on "Add To Cart" buttons) Or by calling our toll free number, 1 800 821 1946.

Methods of Payment

Credit Card ( MasterCard, Visa, American Express, Discover)
PayPal
Personal Check*
Bank Transfer*
*Requires an extra seven business days for processing

No Sales Tax!

Since we are located in Oregon, one of the few states that do not have a sales tax, no sales tax will be applied to your purchase.

Shipping

Shipping is free for orders over $100.00 that can be shipped via standard FedEx or UPS ground service within the Continental United States. Standard ground service is defined as packages not exceeding Oversize Two (length plus girth of 130 inches, 70 lbs in weight). Standard, free shipping applies to most items in our catalog. For the purposes of our shipping policy, Alaska is not considered part of the Continental United States.

Orders $100.00 or less for delivery in the Continental United States will be charged a $10.00 shipping and handling charge.

If free shipping is not available for an item, it will be noted in the catalog. Customer approval of shipping charges will be obtained before the order is processed.

All shipments are FOB point of origin.

Orders for delivery outside of the Continental United States will incur shipping charges. Customer approval of such charges will be obtained before the order is processed.

Shipping charges will apply if non-standard or air (overnight, next day or third day) shipment is requested by the customer. If you request air shipment, we will use our best efforts to ensure your package reaches its destination within the time frame required. Because we have no control over the performance of the shipping companies, no refunds for shipping charges will be given for late deliveries.

Free shipping does not apply to Tom Torrens products, items on sale or custom orders, unless otherwise stated.

Some Cricket Forge items are shipped via truck, as noted in the catalog. The cost of standard truck shipping to addresses within the Continental U.S. is included in the price. Special truck shipment services, such as liftgate delivery, delivery to rural areas, or driveways not suitable for large trucks may incur additional delivery charges payable by the customer.

In the event of a merchandise return, the cost of shipping to the customer will be deducted from the refund.

Please verify the shipping address before placing your order. In the event we incur additional shipping charges due to an incorrect or undeliverable address, you will be billed for such charges.

We take great care to see that your purchase arrives safely at your door. In the past twenty-five years we have successfully shipped thousands of items throughout the United States.

What To Do If An Item Is Damaged During Shipment

Please contact our toll-free number, 1-800-821-1946, and advise us of the damage. If possible, take photos of the damage to the packaging and the damage to the item and email us a copy. Please re-pack the item in the original packing materials. We will arrange to have the package picked up and ship a replacement to you as soon as possible.

Returns

You may return an item for a refund or exchange if you are not completely satisfied. All we ask is that you advise us of your decision within 30 days of receipt of the merchandise.

Please re-pack the item in the original packing materials and call us at 1 800 821 1946 for the return shipping address. Once we have received the returned item in undamaged condition, we will issue a refund for the purchase price, less the shipping costs we incurred to send it to you. Shipping charges are not refundable.

For your protection, return shipments should be insured for the full value of the purchase. In the rare event the item is damaged in the return shipment, we will promptly notify you so that you can submit a damage claim to the shipping company. COD returns will not be accepted.

Clearance Sale items and Custom works made to your specifications are not returnable.

Pricing

We will not be undersold! If, prior to purchase, you find a lower price elsewhere, we will match the total cost (published price, plus shipping charges and sales tax) offered by any other on-line retailer. We reserve the right verify that the published price is current and is honored by the organization offering it.

From time to time, due to price changes by suppliers, we may be required to adjust our prices . We reserve the right to do so without notice. If such a change affects your order, you will be notified before your order is processed.

Custom Work

Many of our artists accept commissions for custom work to meet your specific requirements. This can involve custom sizes or colors for an existing design, or the creation of a completely new design. For new designs, the artist may require an up-front, non-refundable design fee to produce sketches or samples. The design fee is applied to the purchase price of the item if you decide to go ahead with the project. A minimum deposit of 1/2 the value of the order is required when the order is placed. The balance is due when the order is ready to ship. If the order is canceled, you will be billed for work completed to the date of cancellation. Please note that custom pieces made to your specifications are not returnable.

Colors and Sizes

Due to the hand-crafted nature of art work, dimensions and colors may vary from those displayed in the catalog. Please be aware that colors shown on computer displays may not be directly comparable to paint chip or cloth swatches. If you are attempting color matches, please let us know; we may be able to provide samples.